Privacy Policy

Overview

Cienega Med Spa, Cienega Medical, and Cienega Spa (“Cienega,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.cienegamedspa.com, https://www.cienegaspa.com, communicate with us, or use our services.

By accessing our website or providing your information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

Name, email address, phone number, date of birth
Appointment bookings and preferences
Health-related information submitted through consultation forms or intake forms
Payment details (processed securely via Mindbody)
Responses to surveys or promotions
Information from third-party lead generation platforms (e.g., social ads, online forms)

b. Automatically Collected Information

IP address, browser type, device ID, and usage data
Cookies and web beacons that track user behavior
Analytics and remarketing data from Google Analytics, Facebook Pixel, and other tracking tools

2. Use of Your Information

We use the information collected for the following purposes:

To schedule, confirm, and manage appointments
To personalize and deliver services to you
To send service-related updates and marketing communications via Klaviyo
To process payments securely via Mindbody
To analyze website performance and improve user experience
To comply with HIPAA and other applicable healthcare privacy regulations
To fulfill legal, safety, and regulatory obligations

3. Disclosure of Your Information

We do not sell your personal data. We may disclose your information in the following circumstances:

To service providers such as Mindbody who assist us in operating our website and services
To marketing service providers and communication platforms that send messages on our behalf, in accordance with your opt-in preferences.
No mobile opt-in data or text message consent will be shared with third parties or affiliates for marketing purposes.
To healthcare professionals, if you request or consent to medical treatment
To law enforcement, courts, or regulators as required by law

We may share certain information with advertising partners for cross-context behavioral advertising as defined under California law. We do not sell personal information.

All third-party partners are contractually obligated to safeguard your information and only use it for authorized purposes.

4. Marketing Communications

By opting in to receive SMS messages, you provide express written consent to receive recurring automated promotional and informational text messages from Cienega Med Spa. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

5. Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies (e.g., Google Analytics, Facebook Pixel) to:

Understand user behavior on our website
Customize your browsing experience
Retarget ads on social media and web platforms

You can disable cookies through your browser settings or opt out of personalized ads via YourAdChoices.

6. HIPAA and Protected Health Information (PHI)

We handle health-related information in accordance with applicable healthcare privacy laws, including HIPAA where applicable. We maintain administrative, physical, and technical safeguards to ensure that your Protected Health Information (PHI) is kept confidential and secure.

7. Data Security

We implement industry-standard security protocols, including SSL encryption, secure servers, and access controls to protect your data. While no method is 100% secure, we take every reasonable measure to safeguard your information.

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents may request to:

Access the personal data we hold
Request deletion of their information
Opt out of the sale or sharing of personal information (we do not sell)

To exercise these rights, email us at info@cienegaspa.com with the subject line Privacy Request.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment platforms, Instagram). We are not responsible for the content or privacy practices of these sites.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Cienega Med Spa

Email: info@cienegaspa.com

Phone: (323) 655-8220

Locations: Calabasas • Santa Monica • West Hollywood