Privacy Policy
Last Updated: March 2026
Cienega Med Spa, Cienega Medical, and Cienega Spa ("Cienega," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.
By accessing our website or providing your information to us, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide
- Name, email address, phone number, date of birth
- Appointment bookings and preferences
- Health-related information submitted through consultation or intake forms
- Payment details (processed securely via Mindbody)
- Responses to surveys or promotions
- Information from third-party lead generation platforms
- Google account information (name, email) if you sign in with Google
Automatically Collected Information
- IP address, browser type, device type, and operating system
- Pages visited, actions taken, and time spent on our site
- Cookies for authentication and site preferences
2. Use of Your Information
We use the information collected for the following purposes:
- To schedule, confirm, and manage appointments
- To personalize and deliver services to you
- To send service-related updates and marketing communications
- To process payments securely
- To analyze website performance and improve user experience
- To comply with HIPAA and other applicable regulations
- To fulfill legal, safety, and regulatory obligations
3. Disclosure of Your Information
We do not sell your personal data. We may disclose your information in the following circumstances:
- To service providers such as Mindbody and analytics platforms who assist us in operating our website and services
- To Google, if you choose to sign in with your Google account (name and email are shared)
- To healthcare professionals, if you request or consent to medical treatment
- To law enforcement, courts, or regulators as required by law
All third-party partners are contractually obligated to safeguard your information and only use it for authorized purposes.
4. SMS/Text Messaging
By providing your mobile phone number, you consent to receiving text messages from Cienega Medical, including appointment reminders, booking confirmations, and promotional messages.
- Message frequency: Message frequency varies.
- Message and data rates may apply. Check with your carrier for details.
- Opt out: Reply STOP to any message to unsubscribe from text messages.
- Help: Reply HELP for help, or contact us at info@cienegaspa.com or (323) 655-8220.
- Carriers: Carriers are not liable for delayed or undelivered messages.
Your consent to receive text messages is not a condition of purchasing any services. You may opt out at any time without affecting your care or appointments.
5. Email Communications
By providing your email address, you consent to receiving service-related and promotional emails from Cienega Medical. You may opt out at any time by clicking the unsubscribe link in any email or contacting us at info@cienegaspa.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for authentication, site preferences, and analytics. Cookies we set include those for login sessions, anonymous usage tracking, and site preferences. We do not use cookies to sell your data or share it with advertisers.
We also maintain server-side activity logs that record page views, bookings, and other interactions along with your IP address, device type, and browser information. Email addresses and phone numbers in these logs are stored in hashed (non-readable) form.
You can disable cookies through your browser settings. This may affect site functionality such as login and booking.
7. HIPAA and Protected Health Information
Any health-related information you share with us, such as during appointment bookings or consultations, is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to ensure that your Protected Health Information (PHI) is kept confidential and secure.
8. Data Security
We implement industry-standard security protocols, including SSL encryption, secure servers, and access controls to protect your data. While no method is 100% secure, we take every reasonable measure to safeguard your information.
9. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents may request to access the personal data we hold, request deletion of their information, or opt out of the sale or sharing of personal information (we do not sell).
To exercise these rights, email us at info@cienegaspa.com with the subject line "Privacy Request."
Contact Us
Cienega Medical
Email: info@cienegaspa.com
Locations: West Hollywood • Santa Monica • Calabasas