Overview

Cienega Med Spa, Cienega Medical, and Cienega Spa (“Cienega,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.cienegamedspa.com, https://www.cienegaspa.com, communicate with us, or use our services.

By accessing our website or providing your information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name, email address, phone number, date of birth
  
• Appointment bookings and preferences
  
• Health-related information submitted through consultation forms or intake forms
  
• Payment details (processed securely via Mindbody)
  
• Responses to surveys or promotions
  
• Information from third-party lead generation platforms (e.g., social ads, online forms)
  

b. Automatically Collected Information

• IP address, browser type, device ID, and usage data
  
• Cookies and web beacons that track user behavior
  
• Analytics and remarketing data from Google Analytics, Facebook Pixel, and other tracking tools
  

2. Use of Your Information

We use the information collected for the following purposes:

• To schedule, confirm, and manage appointments
  
• To personalize and deliver services to you
  
• To send service-related updates and marketing communications via Klaviyo
  
• To process payments securely via Mindbody
  
• To analyze website performance and improve user experience
  
• To comply with HIPAA and other applicable healthcare privacy regulations
  
• To fulfill legal, safety, and regulatory obligations
  

3. Disclosure of Your Information

We do not sell your personal data. We may disclose your information in the following circumstances:

• To service providers such as Mindbody, Klaviyo, and analytics platforms who assist us in operating our website and services
  
• To marketing partners (e.g., for email and SMS promotions) with proper opt-in consent
  
• To healthcare professionals, if you request or consent to medical treatment
  
• To law enforcement, courts, or regulators as required by law
  

All third-party partners are contractually obligated to safeguard your information and only use it for authorized purposes.

4. Marketing Communications

By providing your phone number or email, you consent to receiving promotional messages from Cienega Med Spa via email and SMS. You may opt out at any time by:

• Clicking the unsubscribe link in any marketing email
  
• Replying “STOP” to text messages
  
• Contacting us at info@cienegaspa.com
  

5. Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies (e.g., Google Analytics, Facebook Pixel) to:

• Understand user behavior on our website
  
• Customize your browsing experience
  
• Retarget ads on social media and web platforms
  

You can disable cookies through your browser settings or opt out of personalized ads via YourAdChoices.

6. HIPAA and Protected Health Information (PHI)

Any health-related information you share with us, such as during appointment bookings or consultations, is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to ensure that your Protected Health Information (PHI) is kept confidential and secure.

7. Data Security

We implement industry-standard security protocols, including SSL encryption, secure servers, and access controls to protect your data. While no method is 100% secure, we take every reasonable measure to safeguard your information.

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents may request to:

• Access the personal data we hold
  
• Request deletion of their information
  
• Opt out of the sale or sharing of personal information (we do not sell)
  

To exercise these rights, email us at info@cienegaspa.com with the subject line Privacy Request.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment platforms, Instagram). We are not responsible for the content or privacy practices of these sites.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Cienega Med Spa

Email: info@cienegaspa.com

Phone: (323) 655-8220

Locations: Calabasas • Santa Monica • West Hollywood